Privacy Policy

Contractor Palace (“we,” “us,” or “our”) operates the contractorpalace.com website and related services. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our platform to find and hire home service contractors in Ohio.

1. Information We Collect

Information You Provide

When you use Contractor Palace, you may provide us with:

• Account information: name, email address, phone number and password when you create an account
• Project information: property address, project descriptions, photos, budget range and scheduling preferences
• Payment information: credit card details, billing address (processed securely through our payment processor, Stripe)
• Communications: messages exchanged with contractors through our platform, customer support inquiries
• Reviews and ratings: feedback you provide about contractors after completed jobs

Information Collected Automatically

When you access our platform, we automatically collect:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: pages visited, time spent on pages, links clicked, search queries
• Location data: general geographic location based on IP address (we use this to show relevant local contractors)
• Referral information: how you arrived at our site (search engine, advertisement, referral link)

2. How We Use Your Information

We use the information we collect to:

• Provide our service: match you with qualified contractors, process bookings, facilitate communication and payments
• Improve our platform: analyze usage patterns, develop new features, optimize matching algorithms
• Communicate with you: send booking confirmations, project updates, service announcements and respond to inquiries
• Marketing: send promotional emails about our services (you can opt out at any time)
• Safety and security: detect and prevent fraud, verify contractor credentials, enforce our terms of service
• Legal compliance: comply with applicable laws, respond to legal requests, protect our rights

We do not sell your personal information to third parties for their marketing purposes.

3. Information Sharing

We share your information in the following circumstances:

• With contractors: when you request a quote or book a service, we share your project details and contact information with the matched contractor. This is necessary to provide our service.
• Service providers: we use third-party services for payment processing (Stripe), email delivery, analytics and hosting. These providers access only the information necessary to perform their functions.
• Legal requirements: we may disclose information when required by law, court order or government request or when necessary to protect our rights, safety or property.
• Business transfers: if Contractor Palace is acquired or merged with another company, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Analyze how our platform is used
• Deliver relevant advertisements on third-party platforms

You can control cookies through your browser settings. Disabling cookies may limit some features of our platform. We use Google Analytics for website analytics; you can opt out using the Google Analytics Opt-out Browser Add-on.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• PCI-DSS compliant payment processing through Stripe

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information for as long as:

• Your account remains active
• Necessary to provide our services to you
• Required to comply with legal obligations (e.g., tax records, dispute resolution)
• Necessary to protect our legitimate business interests

After account deletion, we may retain certain information in anonymized or aggregated form for analytics purposes. Project records and contractor reviews may be retained for legal and quality assurance purposes.

7. Your Rights

You have the right to:

• Access: request a copy of the personal information we hold about you
• Correction: request that we correct inaccurate or incomplete information
• Deletion: request that we delete your personal information (subject to legal retention requirements)
• Opt-out: unsubscribe from marketing emails at any time using the link in any email
• Data portability: request your data in a machine-readable format

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

Ohio residents: Under Ohio law, you may have additional rights regarding your personal information. Contact us to learn more about your specific rights under applicable Ohio privacy regulations.

8. Children’s Privacy

Contractor Palace is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will delete that information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Effective date” above. Your continued use of Contractor Palace after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: