About the Platform
What is Contractor Palace?
Contractor Palace is Ohio's AI-powered home service marketplace. Instead of a directory where you browse contractors and wait for bids, we dispatch the right verified pro directly to your job. You describe what you need - we handle the matching.
How is this different from Angi, HomeAdvisor or Thumbtack?
On those platforms, you post a job and wait for contractors to bid. You then pick someone, negotiate and hope for the best. On Contractor Palace, our AI selects and dispatches the best available verified pro for your job automatically. No bidding wars, no wasted time, no strangers cold-calling you.
What services are available?
38+ services across pre-construction (plumbing, electrical, roofing, HVAC, framing, concrete, etc.) and post-construction (painting, flooring, cleaning, landscaping, pest control, moving and more). All available across major Ohio markets.
Is Contractor Palace available outside Ohio?
We're currently Ohio-only. We launched here because Ohio has no state-level general contractor licensing requirement, which allows more verified pros to join the platform faster. Expansion to neighboring states is planned for 2026.
How do I know the platform is legitimate?
Every pro on our platform goes through identity verification, background checks and license verification where applicable. There's no payment to the platform, you pay your contractor directly once the job is done. Contractor Palace covers 38+ services across 12 Ohio cities with verified licensed pros.
Can I use Contractor Palace for commercial projects?
Yes - many of our pros take commercial work. Select 'Commercial' when describing your job and we'll match you with pros who have commercial experience.
Booking & Payments
How does booking work?
Describe your job (service type, scope, urgency, Ohio zip code) and our AI matches you with the best available verified pro in your area. The pro calls you within the hour with a free quote. There's no deposit and nothing to pay to book.
What happens after I book?
Your pro accepts the job and their contact info unlocks in your dashboard. They'll call within the hour to discuss the job and give you a free quote. You can also message them directly through your dashboard.
Is my payment secure?
There's nothing to secure on our end, we never collect a card or process a payment. You pay your contractor directly, however you agree, once the work is done.
Do I have to put down a deposit?
No. There's no deposit and no card required to book. Booking and the quote call are both free. You only pay your contractor directly once you agree to a price.
What if I need to cancel?
Since there's no deposit or upfront payment, cancelling is simple. Contact us or your pro directly and we'll cancel or reschedule at no cost. Emergency cancellations are reviewed case-by-case.
When is the final payment due?
Payment is due directly to your contractor once the job is complete and you're satisfied with the work. The platform never holds or releases funds, payment is a direct agreement between you and your pro.
How do I pay my contractor?
However you and your pro agree, cash, check, card or another method you settle on together. Contractor Palace does not process or collect payments.
Our Pros
How are pros verified?
Every pro goes through identity verification, criminal background check and license verification for applicable trades (plumbing, electrical, HVAC). Pros are rated by real customers after every job and removed from the platform for repeated poor performance.
Why don't I see the contractor's name before I book?
This is intentional. By keeping contractor identities masked until a pro accepts your job, we prevent pros from soliciting clients off-platform before they're even committed to the work and we prevent homeowners from picking a pro by name instead of verified ratings.
What if I'm not satisfied with the work?
Contact us immediately. We have a satisfaction guarantee - if work doesn't meet the agreed scope, we'll send another pro to make it right at no additional cost or issue a full refund. This is covered by our satisfaction guarantee.
Are pros insured?
Yes. We require all pros to carry general liability insurance. Proof of coverage is verified before approval. Minimum $1M per occurrence for most service types.
Can I request the same pro again?
Yes. After a job is complete, you can save a pro as a preferred pro. Your next booking for the same service type will prioritize your preferred pro if they're available.
What if my pro doesn't show up?
It's rare, but if a pro no-shows, contact us immediately. We'll dispatch a replacement within 2-4 hours and issue you a $50 credit for the inconvenience.
Privacy & Safety
Why is contractor contact info hidden until a pro accepts?
Two reasons. It protects you from contractors soliciting you off-platform before they're even committed to the job. It also ensures pros are selected on merit and verified ratings, not personal relationships or marketing.
Who can see my address?
Only your matched pro, and only once they accept your job. Before booking, we only use your zip code for matching. Your address is never shared with contractors before they're assigned to your job.
Do you store my payment information?
No. We never collect or store any card or payment information. All payment happens directly between you and your contractor once the job is done.
What background checks do you run on pros?
We use a third-party background check service that screens for felony convictions, sex offender registry and violent criminal history. Background checks are re-run annually.
Can I rate and review my pro?
Yes. After every completed job you'll receive a prompt to leave a rating (1-5 stars) and optional written review. Reviews are verified as real completed jobs - no fake reviews.
What data do you collect and share?
We collect name, email, phone and address for booking purposes only. We never sell your data to third parties. See our Privacy Policy for full details.
For Ohio Homeowners
Does Ohio require contractors to be licensed?
Ohio does not have a statewide general contractor license requirement. However, specific trades (plumbing, electrical, HVAC) require state licenses. All licensed trade work on our platform is performed by state-licensed pros.
What should I do before a pro arrives?
Clear the work area, note any existing damage you want documented and be available for the initial walkthrough. For plumbing and electrical, know the location of your shutoff valves and breaker box.
Can I get a written estimate before work starts?
Yes. For jobs over $500, you'll receive a written scope of work and estimate before any work begins. You approve the scope before the pro starts.
What if I find mold, asbestos or lead paint during the project?
Ohio homes built before 1978 may contain lead paint and homes with water damage may have mold. If a pro discovers these during work, the job pauses and we coordinate certified remediation specialists before resuming.
Are there services available year-round in Ohio?
Yes. Most services run year-round. Some exterior work (painting, deck building) is weather-dependent. Emergency services (HVAC, plumbing, snow removal) run 24/7/365.
How does emergency service work?
For plumbing leaks, HVAC failures in extreme weather or other emergencies, select 'Emergency' when booking. Emergency jobs are prioritized and dispatched within 2-4 hours, 24 hours a day.
Do you serve rural Ohio areas?
We cover all major Ohio metros and many surrounding communities. Coverage in rural areas depends on pro availability. Enter your zip code to check before booking.
Can’t find what you need?
Reach out - we respond fast. Or just post a job and we’ll walk you through the rest.